[{"data":1,"prerenderedAt":120},["ShallowReactive",2],{"legal:\u002Frefunds":3},{"id":4,"title":5,"body":6,"description":110,"extension":111,"meta":112,"navigation":113,"path":114,"seo":115,"sitemap":116,"stem":118,"updatedAt":117,"__hash__":119},"legal\u002Frefunds.md","Refunds & Credits Policy",{"type":7,"value":8,"toc":100},"minimark",[9,14,18,27,31,38,41,45,48,54,57,61,64,67,71,74,77,81,87],[10,11,13],"h2",{"id":12},"one-time-prepaid-purchases","One-time prepaid purchases",[15,16,17],"p",{},"Telhey sells prepaid calling credit for personal and team wallets. Payments are processed by Stripe and charged in USD. Top-ups are one-time payments, not subscriptions, and there is no recurring plan to cancel.",[15,19,20,21,26],{},"We add the purchased credit and any advertised bonus after payment is confirmed. Some payment methods take longer to confirm. If a payment is pending, check its status before making another purchase. Contact ",[22,23,25],"a",{"href":24},"mailto:contact@telhey.com","contact@telhey.com"," if a confirmed payment has not appeared in your wallet.",[10,28,30],{"id":29},"refund-policy","Refund policy",[15,32,33,37],{},[34,35,36],"strong",{},"Top-ups are non-refundable, including unused paid credit, except where applicable law requires otherwise."," We do not provide discretionary change-of-mind refunds. Promotional or bonus credit is not a cash payment and is not independently refundable.",[15,39,40],{},"This policy does not remove rights relating to unauthorized or duplicate charges, services not supplied as agreed, or other statutory remedies. Tell us about a disputed charge or service problem so we can investigate. You retain any rights to contact your payment provider or a consumer authority.",[10,42,44],{"id":43},"your-statutory-cancellation-rights","Your statutory cancellation rights",[15,46,47],{},"Depending on your location and the nature of your purchase, including in the EEA or UK, distance-contract rules may give you a cancellation period, often 14 days, or other remedies. Where these rights apply, they take priority over our general non-refundable policy.",[15,49,50,51,53],{},"To exercise a cancellation right, email ",[22,52,25],{"href":24}," with a clear statement that you wish to cancel, your account email, and the transaction reference. No special form is required. A request made within an applicable statutory period will be treated according to that law.",[15,55,56],{},"We do not treat acceptance of our terms or an account top-up alone as a blanket waiver of statutory withdrawal rights. Any deduction for services already provided, loss of a withdrawal right, or request to begin service during a cancellation period must satisfy the applicable legal conditions. Where a refund is required, we will follow the legally applicable deadline and normally use the original payment method, unless another method is agreed and lawful.",[10,58,60],{"id":59},"credit-does-not-expire-or-transfer","Credit does not expire or transfer",[15,62,63],{},"Paid and bonus credit have no time-based expiry while the relevant wallet remains open. They may only be used for eligible Telhey services and cannot be transferred between accounts, sold, gifted, withdrawn, or converted to cash except for a refund required by law.",[15,65,66],{},"A team wallet can be used by its authorized members. Removing a member does not transfer a portion of that wallet to the member. Bonus credit may be reversed with a refunded, disputed, or reversed purchase; it is not a separate cash entitlement.",[10,68,70],{"id":69},"closing-or-deleting-an-account","Closing or deleting an account",[15,72,73],{},"Deleting your account closes your personal wallet and any team wallets owned by teams deleted with that account. You will lose access to remaining credit and cannot restore the deleted account through Telhey. Non-expiry does not keep a deleted wallet usable. Account deletion does not itself create a refund entitlement, but mandatory legal rights remain unaffected.",[15,75,76],{},"Resolve billing questions before deletion. Deleting an account does not automatically cancel a payment already in processing or erase payment provider records. If a payment completes for a wallet that can no longer receive it, contact us; our payment handling may return the payment rather than credit a nonexistent wallet.",[10,78,80],{"id":79},"contact-and-payment-safety","Contact and payment safety",[15,82,83,84,86],{},"Email ",[22,85,25],{"href":24}," with your account email, payment date, amount, and transaction reference. Do not send your full card number, security code, login code, or banking password. We may request proportionate information to verify ownership and investigate the issue.",[15,88,89,90,94,95,99],{},"See our ",[22,91,93],{"href":92},"\u002Fterms","Terms of Service"," and ",[22,96,98],{"href":97},"\u002Fprivacy","Privacy Policy"," for related information.",{"title":101,"searchDepth":102,"depth":102,"links":103},"",2,[104,105,106,107,108,109],{"id":12,"depth":102,"text":13},{"id":29,"depth":102,"text":30},{"id":43,"depth":102,"text":44},{"id":59,"depth":102,"text":60},{"id":69,"depth":102,"text":70},{"id":79,"depth":102,"text":80},"How Telhey top-ups, non-expiring paid and bonus credit, refunds, and account closure work.","md",{},true,"\u002Frefunds",{"title":5,"description":110},{"loc":114,"lastmod":117},"2026-09-18","refunds","tTV2daCdVYtJiXb6B2xoP9y7zhyG6s7ptddSBOMnQfs",1790584182734]