[{"data":1,"prerenderedAt":286},["ShallowReactive",2],{"blog:\u002Fblog\u002Fbrowser-calling-guide":3},{"id":4,"title":5,"author":6,"body":7,"category":271,"date":272,"description":273,"extension":274,"featured":275,"image":276,"imageAlt":277,"meta":278,"navigation":275,"path":279,"readingTime":280,"seo":281,"sitemap":282,"stem":283,"updatedAt":284,"__hash__":285},"blog\u002Fblog\u002Fbrowser-calling-guide.md","Your first browser call, from hello to hang-up","Telhey Editorial",{"type":8,"value":9,"toc":256},"minimark",[10,14,22,30,35,38,98,104,108,169,173,176,198,201,212,216,241,245,248],[11,12,13],"p",{},"A good call starts before anyone answers. A working microphone, a number in the right format, and a clear reason for calling can make the conversation easier for everyone.",[11,15,16,17,21],{},"This guide walks through the browser calling workflow in ",[18,19,20],"strong",{},"Telhey",", from preparing your audio to reviewing a completed call.",[23,24,27],"callout",{"color":25,"icon":26},"primary","hugeicons:information-circle",[11,28,29],{},"Browser calling uses your internet connection and microphone. Keep the calling tab open throughout your conversation.",[31,32,34],"h2",{"id":33},"before-you-dial","Before you dial",[11,36,37],{},"Find a quiet space and connect your headset before opening the dialer. If you have several audio devices connected, check which microphone your browser is using.",[39,40,41,54],"table",{},[42,43,44],"thead",{},[45,46,47,51],"tr",{},[48,49,50],"th",{},"What to check",[48,52,53],{},"Why it matters",[55,56,57,66,74,82,90],"tbody",{},[45,58,59,63],{},[60,61,62],"td",{},"Microphone access",[60,64,65],{},"The browser needs permission to capture your voice.",[45,67,68,71],{},[60,69,70],{},"Audio output",[60,72,73],{},"Your headset or speakers need to play the other person's audio.",[45,75,76,79],{},[60,77,78],{},"Internet connection",[60,80,81],{},"An unstable connection can interrupt the conversation.",[45,83,84,87],{},[60,85,86],{},"Destination number",[60,88,89],{},"Include the country code and check the complete number.",[45,91,92,95],{},[60,93,94],{},"Wallet and rate estimate",[60,96,97],{},"Review your balance and the displayed estimate before calling.",[99,100,101],"blockquote",{},[11,102,103],{},"Take a moment to prepare. The person at the other end should get your attention, not your audio troubleshooting.",[31,105,107],{"id":106},"make-your-first-call","Make your first call",[109,110,112,117,125,129,132,136,152,155,159,162,166],"steps",{"level":111},"3",[113,114,116],"h3",{"id":115},"open-your-workspace","Open your workspace",[11,118,119,124],{},[120,121,123],"a",{"href":122},"\u002Fauth\u002Flogin","Sign in to Telhey"," and open the dialer. If you belong to more than one team, select the intended workspace before placing the call.",[113,126,128],{"id":127},"prepare-your-microphone","Prepare your microphone",[11,130,131],{},"Allow microphone access when your browser asks for it. If you previously blocked access, update the permission for this site in your browser settings and try again.",[113,133,135],{"id":134},"enter-the-destination","Enter the destination",[11,137,138,139,143,144,147,148,151],{},"Use the international format: a ",[140,141,142],"code",{},"+",", the country calling code, and the national number. For example, the fictional North American number ",[140,145,146],{},"+12025550146"," shows the format; ",[18,149,150],{},"do not use it as a test destination",".",[11,153,154],{},"Check the rate shown for your destination. An estimate helps you decide whether to proceed; the completed call record is where you review the final charge.",[113,156,158],{"id":157},"start-the-conversation","Start the conversation",[11,160,161],{},"Press the call button when you are ready. Introduce yourself, confirm that it is a good time to talk, and explain why you are calling.",[113,163,165],{"id":164},"hang-up-and-review","Hang up and review",[11,167,168],{},"End the call using the hang-up control. Review the call history for its status, duration, and charge once processing has completed.",[31,170,172],{"id":171},"keep-the-conversation-focused","Keep the conversation focused",[11,174,175],{},"A little structure leaves more room to listen. Write down your purpose before dialing, then use it as a guide rather than a script.",[177,178,179,186,192],"ul",{},[180,181,182,185],"li",{},[18,183,184],{},"Open with context."," Say who you are and what you are following up on.",[180,187,188,191],{},[18,189,190],{},"Ask one question at a time."," Give the other person room to answer.",[180,193,194,197],{},[18,195,196],{},"Confirm the next step."," Repeat any agreed action before ending the call.",[11,199,200],{},"A short note can be enough:",[202,203,210],"pre",{"className":204,"code":206,"filename":207,"language":208,"meta":209},[205],"language-text","Purpose: Confirm the details of an existing request.\nQuestion: Is there anything else you need from me?\nNext step: Agree on who will follow up, and when.\n","Call preparation","text","",[140,211,206],{"__ignoreMap":209},[31,213,215],{"id":214},"when-something-does-not-work","When something does not work",[217,218,219,227,234],"accordion",{},[220,221,224],"accordion-item",{"icon":222,"label":223},"hugeicons:mic-02","The browser cannot use my microphone",[11,225,226],{},"Check the microphone permission for this site, then check your operating system's privacy settings. Make sure the intended microphone is connected and selected before trying again.",[220,228,231],{"icon":229,"label":230},"hugeicons:volume-high","I cannot hear the other person",[11,232,233],{},"Check your output device and volume. Bluetooth headphones can connect to a different device unexpectedly, so confirm that your browser's audio is reaching the headset you are wearing.",[220,235,238],{"icon":236,"label":237},"hugeicons:call","My call does not connect",[11,239,240],{},"Recheck the full international number, your connection, and the message displayed in the dialer. Destination availability and account configuration can affect whether a call is allowed. Avoid repeatedly dialing without checking the reported issue.",[31,242,244],{"id":243},"ready-for-your-next-conversation","Ready for your next conversation",[11,246,247],{},"You do not need a long checklist every time. Once your audio is working, focus on the destination, the displayed rate, and the person you want to reach.",[249,250,253],"card",{"icon":236,"title":251,"to":252},"Open your dialer","\u002Fdashboard\u002Fdialer",[11,254,255],{},"Put this guide into practice in your own workspace.",{"title":209,"searchDepth":257,"depth":257,"links":258},2,[259,260,268,269,270],{"id":33,"depth":257,"text":34},{"id":106,"depth":257,"text":107,"children":261},[262,264,265,266,267],{"id":115,"depth":263,"text":116},3,{"id":127,"depth":263,"text":128},{"id":134,"depth":263,"text":135},{"id":157,"depth":263,"text":158},{"id":164,"depth":263,"text":165},{"id":171,"depth":257,"text":172},{"id":214,"depth":257,"text":215},{"id":243,"depth":257,"text":244},"Guides","2026-09-06","A practical guide to getting your microphone ready, checking your destination, and making a more considered call with Telhey.","md",true,"\u002Fimages\u002Fblog\u002Fbrowser-calling.png","An illustrated browser dialpad beside the words A little closer.",{},"\u002Fblog\u002Fbrowser-calling-guide",4,{"title":5,"description":273},{"loc":279},"blog\u002Fbrowser-calling-guide",null,"-HImMWajV81wDGZVL3Pwzxf7naKHUB_ZmPqP_XMG73M",1790584183116]